FAQ

1. How long does it take for a package to arrive?

The package arrival is calculated depending on the country of destination. 

2. Do I pay VAT?

If you have a valid VAT number and are located outside The Netherlands, we do not charge VAT.

4. Do you have special price agreements?

We absolutely do have special price agreements for purchases of a certain amount or per a specific number, which are purchased in larger quantities. Please check our price agreements page for more information.

5. Do you only ship by GLS?

Yes. Read more on this via GLD website. 

6. I have a question to the support department, who do I contact?

We are happy to help you. Fill in the form below and the support department will respond as soon as possible.

7. Are all items in stock?

Most items are available in stock and ready to ship. Some items and the textile category have a delivery time of 2-3 working days. The delivery times are always listed on the product page.

9. Why choose TheMagicTouch?

TheMagicTouch is an inventor, manufacturer and leading supplier of various printing systems to personalize (blank) products yourself. Simply put, wholesale in the printing industry. Why TheMagicTouch? We have a wide range, our own brands and more than 30 years of great support in different languages. We have an extensive customer base with customers in almost every industry imaginable. We deliver throughout Europe, all to get you up and running as quickly as possible.

10. Do I need a VAT number?

Yes, we do not deliver to consumers (B2C) and are aimed at companies (B2B), foundations, associations, schools and government agencies.

11. How do I become a customer?

You can register on the registration page. Fill in the form with your valid VAT number, click on the Create Account button and you will immediately receive an automatic confirmation to the specified email address you chose. After that, you can log in directly with your own username or email address and the password of your choice.