Home • Customer Service • Order

Order

Customer Service

1. How do price tiers work?

If an item is eligible for a price scale, this is indicated with the product. The price quantity discount is automatically applied in the shopping cart. Each product has its own unique article number. This means that if a product such as flex foil or a T-shirt has multiple colors, dimensions and / or sizes, the scale is calculated per unique article number. As it is an automated process, it is therefore not possible, for example, to add up different sizes of the same type and color of textile item for a higher volume discount.

2. What’s the status of my order?

You can access the status of your order in your account. On some cases, it is possible that your web order has not been received for a technical reason. In this case, you will not receive a confirmation by e-mail. Therefore, please contact us so we can further assist you locating your order.

3. The coupon code does not work?

That would be frustrating, isn’t it? Check that the coupon code is correct (spelling, numbers, other special symbols) and its validity. Also consider if you’ve already used it. If none of these is the case, please contact us and we will give you a new personalised code.

4. Something is wrong with my order?

Apologies. You can bet we’ll attend to it right away. To find out where things went wrong, please fill in the form below and we will take care of it as soon as possible.

Name(Required)
Please tell us ->
Make a choice.
A order number begins with a # and then following numbers.
Please provide us with a picture what your are missing which products you received.
Max. file size: 24 MB.
This will help us to improve. Thank you.
This field is for validation purposes and should be left unchanged.

5. Can I merge a new order?

Yes, if your order has not yet been shipped, we can of course merge it for you on the same working day, Keep in mind that the shipping costs are calculated per order and do not expire due to the merging

6. Can I cancel my order?

There are different criteria for this. Contact us or call: + 31 (0) 23-5483100.

7. What are the shipping costs?


Country 1-9 KG 10-19 KG 20-29 KG 30-50 KG
Danmark € 9,95 € 13,95 € 17,95 € 29,95
Estonia € 14,95 € 19,95 € 29,95 € 49,90
Finland € 16,95 € 21,95 € 29,95 € 51,90
Bulgaria € 14,95 € 19,95 € 29,95 € 51,90
Greece € 12,95 € 14,95 € 24,95 € 39,90
Andorra € 39,95 € 49,95 € 59,95 € 95,95
Croatia € 14,95 € 19,95 € 29,95 € 49,90
Latvia € 14,95 € 19,95 € 29,95 € 49,90
Lithuania € 14,95 € 19,95 € 29,95 € 49,90
Luxembourg € 12,95 € 16,95 € 19,95 € 36,90
Danmark € 9,95 € 13,95 € 17,95 € 29,95
Malta € 14,95 € 19,95 € 27,95 € 47,90
Monaco € 9,95 € 12,95 € 17,95 € 29,90
Austria € 9,95 € 12,95 € 17,95 € 29,90
Poland € 7,95 € 13,95 € 17,95 € 31,90
Portugal € 14,95 € 19,95 € 29,95 € 49,90
Slovania € 12,95 € 16,95 € 24,95 € 41,90
Slovakia € 12,95 € 14,95 € 24,95 € 39,90
Serbia € 39,95 € 49,95 € 69,95 € 119,90
Czech Republic € 12,95 € 14,95 € 24,95 € 39,95
Sweden € 14,95 € 19,95 € 24,95 € 39,95



8. Can I change my order?

Yes, please contact us within 30 minutes to change your order. After that, unfortunately, that is no longer possible. The reason for this is that your order will be processed immediately.

9. How can I place an order?

You can place an order in different ways

Website: After registration, you can order directly when you are logged in.

Email: Send your order by email : [email protected].

Phone: Call our team:  + 31 (0) 23-5483100.

Showroom: Place an order on the spot and take it with you right away.

10. What are the return conditions?

According to our terms and conditions of sale, equipment and items from the textile category cannot be returned. Other products can be returned in consultation if there is an acceptable reason to return them. The return costs are at all times at the expense of the buyer.