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Shipment & delivery

Customer Service

1. Hasn’t receive a track & trace link?

We shipped orders daily (Mondays to Fridays) with GLS. The track & trace link is sent automatically by our shipping partner. Sometimes, emails could end up in your spam, so it’s always good to check your spam folder. If you still can’t find the it, please contact us by phone or email and have your order number ready so we can check it for you immediately.

2. My package has not been delivered, what do I do?

Once we have shipped your orders, our shipping partners at GLS take it from there. You would have received a track and trace link from them. Call them at + 31 (0) 88-5503350 and have your parcel number ready. 

3. How does equipment delivery work?

This depends on the equipment weight. Equipment under 30 kg will be sent by GLS as a package. As per equipment over 30 kg, we will have to check the cost as per country and per weight.

4. My package arrived damaged, what now?

We’re sorry to hear this, because we do everything we can to pack your orders in the best possible way. We will, of course, report this to GLS. If a product is no longer usable, please fill in the form below:

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6. With which parcel service do you ship?

We ship with GLS. More information can be found on the website of GLS.

7. Can I opt for an express shipment?

This depends on the country. Please contact us for consultation.