Frequently Asked Questions

We’re sure you have questions about TheMagicTouch so we’ve put together some a list of the most frequently asked questions.

1. Who is TheMagicTouch?

TheMagicTouch has been the premier supplier of everything you need to personalize products since 1989, regardless of your company size. We have an impressive history, including inventing and patenting the first textile transfer for electrostatic dry toner copiers! Known primarily for pioneering the concept of “a photo on a T-shirt,” TheMagicTouch has won multiple awards and is committed to innovation in the personalization industry.

Want to know more? Visit our About Us page for our full story.

2. What range of products and services do you offer?

We focus on providing our customers with endless possibilities for product personalization. Our range includes everything from printing on T-shirts and dishwasher-safe mugs to creating modern designs on bags, and specialized applications like printing on wood, cork, temporary tattoos, and applying stickers.

Curious about the techniques? Explore all the different printing methods we offer on our Print Techniques page.

3. Are you a reliable supplier?

Absolutely! Reliability is crucial to our business. We are proud of our long-standing relationships with both our suppliers and our customers, which are built on trust and consistent service.

Want to see what others say? Check out our Google reviews to hear directly from our customers.

4. Where are your office and showroom located, and can I visit?

Our main office and warehouse are located in Heemstede, near Haarlem, in the Netherlands. Yes, we have a fantastic showroom where we live-demonstrate all our equipment and the virtually limitless possibilities of our print techniques.
You are very welcome to visit, but we recommend making an appointment beforehand. This ensures that our experts have dedicated time to spend with you.

Visit Address: Herenweg 29A-6, 2105 MB, Heemstede, The Netherlands.

Book an Appointment: Make an appointment.

5. I’m interested in product personalization. Where should I start?

That’s exciting! The best first step is to get well-informed about the different options available. Every print technique has its own advantages and disadvantages, with your budget and volume being key considerations.

We recommend starting with:

Our Print Techniques Page: Here you’ll find complete landing pages for each technique, offering in-depth information and tips to help you determine which best suits your needs, including the materials required.
A No-Obligation Demonstration: Come by our showroom or watch our showroom video to see all the equipment in action.
Contact Our Experts: Our team is happy to help you put together the ideal starter kit for your specific goals. Contact us here.

6. Do you offer training to help me start?

Yes, we highly recommend taking one of our training sessions when you’re starting out. These can be held in our showroom or online and run for 60 to 90 minutes. You’ll cover everything from technical basics to practical application, get all your questions answered, and receive relevant tips on our product portfolio and knowledge base.

7. Are your products high quality?

Absolutely! At TheMagicTouch, we only supply professional, tested products that we fully stand behind. Our range includes four (registered) brands that we have developed in-house:

TheMagicTouch: A wide selection of transfer papers and printable sticker sheets.
MagiCut: Our extensive assortment of textile foils for garment decoration.
DyeSub Magic: High-quality sublimation papers.
DTF Magic: A series of Direct to Film (DTF Films).

(Fun Fact: All our brand names include the word ‘Magic’!)

We also partner with industry leaders to develop selected products under our own label, such as TheMagicTouch heat presses, which are chosen based on the best performance, durability, and color fastness. We work only with top-tier brands and our own innovations.

8. How do I get a discount on my first order?

Yes, you can! We offer a 5% discount on your first order when you sign up for our newsletter. Additionally, we regularly run interesting promotions and combo deals (for example, on complete starter packages). To stay up-to-date on all these benefits, we strongly recommend subscribing to our newsletter.

9. What payment methods do you accept?

You can pay securely and reliably using several methods. The most common are:

iDEAL (for fast and secure payments within the Netherlands)
Bancontact/Mister Cash (for Belgian customers)
Bank Transfer (Prepayment)
On Account (Available only for approved, regular business customers)

All available options will be clearly displayed during the checkout process in the webshop.

10. How quickly will I receive my order?

Speed is (super) important! If you order and pay on business days before 4:00 PM CET, we will dispatch in-stock products the very same day. In most cases, you will receive your order the next business day.

Please Note: Machines, printers, and specific heat press parts may have a longer delivery time. The estimated delivery time is generally indicated on the product page.

11. What are the shipping costs, and are they any extra fees?

The standard shipping costs for parcels are €7.95 for the Netherlands and €9.95 for Belgium.

Free Shipping: Orders over €75,- qualify for free shipping within the Netherlands and Belgium (see question 12).
Machines/Pallets: A different rate or surcharge may apply for larger shipments, such as heat presses, which require pallet transport.

There are no hidden extra costs added to the freight costs; what you see at checkout is the final total price.

12. Do you offer free shipping?

Yes, we offer free shipping for orders above a certain threshold for both the Netherlands and Belgium.

Current Threshold: Shipping is free for all orders of €75,- or more.

13. Can I cancel my order?

Yes, cancellation is possible only if your order has not yet been processed or shipped. Because we often deliver quickly, it is crucial that you contact us immediately by phone if you need to cancel. Do not rely on email alone, as we may be too late to stop the shipment.

Phone Number: +31 023-5483100

14. How do price agreements work for volume orders?

We are happy to arrange customized price agreements for regular customers or large volume users. Please visit our Price Agreements page, and our sales department will contact you to discuss the possibilities.

15. What kind of support can I expect?

You can expect free and personalized support from our team. We’re here not just to supply products, but to ensure you can use them optimally. Our support includes:
Technical Assistance with advice on transfer paper, flex foil, vinyl foil, printers, cutting plotters, eco solvent, Direct to Film, or heat presses.

Application Advice on which technique(s) are best for your intended use.
Instructional Videos and manuals in our online Knowledge Base.
Remote Assistance if needed.

16. Where can I find support resoruces?

Support is easy to find, and we recommend checking our online resources first:

Online Knowledge Base: Find answers to many technical and application questions here.
YouTube Channel: Discover instructional videos on machines and the application of transfer papers.
Personal Contact: Can’t find what you need? Contact our support department on business days by phone or via the Support Form.

17. How can I stay-up-to-date with TheMagicTouch?

We love sharing our latest innovations, tips, and offers! You can follow us in the following ways:

Newsletter: Sign up for our email newsletter. [Link to Newsletter Signup Form]
Social Media: Follow us on Instagram, Facebook, LinkedIn, TikTok, and YouTube for daily inspiration and updates.

18. How can I contact you?

You can easily reach us via:

Phone: For urgent questions or cancellations on business days from [Insert Times Here] – [Insert Phone Number Here].
Email: Send a message to [Insert General Contact Email Here], and we will respond as soon as possible.
Contact Form: Fill out the contact form on our website. [Link to Contact Form]

19. What does ‘business days’mean on a product page?

The term ‘business days’ refers to the days we are operational and process and dispatch orders. These are Monday through Friday, excluding official Dutch public holidays.
If a delivery time is listed as “3-5 business days,” it means you can expect your order or product within three to five days, counting from the day after your order. Weekends do not count.

Still have more questions?

If your question isn’t listed here, please contact us. We’re happy to help.

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