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Installing TheMagicTouch Software
Ready to unlock the full potential of your OKI printer? This guide provides a step-by-step guide to installing TheMagicTouch software, which allows you to create stunning, personalized designs on a variety of materials.
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TheMagicTouch Free Trial
With this 14-day trial, you can experience how easy it is to create beautiful prints with your OKI printer.
Step 1: Prepare your printer
Connect: Make sure your OKI printer is connected to your computer via USB cable and turned on.
Install the driver: Download and install the correct printer driver for your OKI model.
Step 2: Install the trial software
Download: Download the trial installation file.
Unzip: Create a new folder and extract the downloaded file to it.
Install: Open the extracted folder and double-click “TheMagicTouch Pro trial ROW v27.exe.” Follow the on-screen instructions.
Step 3: Activate the trial license
Open the software: Start the trial version of TheMagicTouch Software.
Install license: Go to the “Tools” menu and select “Install license.”
Select file: Locate the license file you received by email and open it.
Step 4: Configure for use
Printer driver settings: Go to the “Tools” menu and select “Printer Driver Settings.”
Disable driver: Enable the “Printer Driver Disabled” option. This ensures that the software communicates directly with your printer.
Done! You can now print for free for 2 weeks with TheMagicTouch Software Trial.
After the trial period
Continue: To continue using the software, purchase a full license.
Uninstall: To uninstall the trial version, go to “Start” -> “Settings” -> “Apps” -> “Apps & features” and uninstall “TheMagicTouch Software Trial.”
Important
Save the license file: Save the license file in case you need to reinstall the software. Do not change the license name: Make sure you do not change the name of the license file.
Tips
Need help? Consult the manual or contact our customer service. Maximum Use: Get the most out of your trial by exploring various features. These clear instructions will help you quickly and easily get started with the trial version of TheMagicTouch Software Pro.
TheMagicTouch Software Basic
Step 1: Install the printer driver
Important: Make sure your printer is connected via a USB cable and ready to print.
OKI printers: Download and install the correct driver.
Ricoh printers: Download and install the correct driver.
Other printers: Refer to your printer manual for specific installation instructions.
Step 2: Install TheMagicTouch Software Basic
Download: Download the installation file.
Unzip: Create a new folder and extract the downloaded file to it.
Install: Open the extracted folder and double-click “TheMagicTouch Software Basic ROW v69.exe.” Follow the on-screen instructions and activate the software with the license file.
Open the software: Launch TheMagicTouch Software Basic.
Install license: Go to the “Tools” menu and select “Install license.”
Select file: Locate the license file you received by email and open it.
Done! You can now start printing.
Tips
Save the license file: Save the license file in a safe place, such as a separate folder on your computer.
Do not rename the file: Make sure you do not rename the license file.
Problems: If you experience any problems during installation, consult the manual or contact customer service.
TheMagicTouch Software Pro
Preparation
Connecting the printer: Make sure your OKI printer is connected to your computer via USB cable and turned on.
Step 1: Installing the printer driver
Download: Download the correct printer driver for your OKI model.
Install: Follow the installation instructions included with the downloaded driver.
Step 2: Installing TheMagicTouch Software Pro
Download: Download the installation file for TheMagicTouch Software Pro.
Unzip: Create a new folder and extract the downloaded file to it.
Install: Open the extracted folder and double-click “TheMagicTouch Pro ROW v27.exe.” Follow the on-screen instructions.
Step 3: Activate the software with the license file
Open the software: Start TheMagicTouch Software Pro.
Install license: Go to the “Tools” menu and select “Install license.”
Select file: Locate the license file you received by email and open it.
Step 4: Configure the printer driver
Open settings: In TheMagicTouch Software Pro, go to the “Tools” menu and select “Printer Driver Settings.”
Disable the driver: Enable the “Printer Driver Disable” option. This will allow TheMagicTouch Software Pro to control the printer directly.
Done! You can now start printing from TheMagicTouch Software Pro.
Important
Do not change the license name: Make sure you do not change the name of the license file.
Save the license file: Save the license file in a safe place for future use.
Change the printer driver: To print from other programs, re-enable the printer driver using the steps above.
Frequently Asked Questions
I can’t print from TheMagicTouch Software?
Software Troubleshooting: Print Button is Greyed Out
It is frustrating when you open TheMagicTouch Software Basic or Pro, but the Print button is unavailable and the “Printer Selection” field is empty. Fortunately, this is usually easy to fix!
Below are the steps you can take to re-establish the connection between your printer and the software.
1. Check the Printer Connection
The most common issue is a simple connection problem.
USB Connection is Required: Ensure the printer is connected using a USB printer cable.
Cable Check: Always verify that the USB cable is securely plugged into both the printer and the computer.
Cable Length: Never use a USB cable longer than $\text{approx. 3 meters}$ ($\text{10 feet}$) to ensure a stable connection.
2. Verify Windows Printer Installation Status
The software relies on the printer being correctly recognized and installed by Windows.
Type “Settings” in the Windows search bar.
Go to “System Settings” (or just “Settings”).
Navigate to “Printers & Scanners.”
Check for your Printer: Confirm your printer model is listed here.
If it is not listed, you must first install the printer driver according to the instructions in the article: “Installing TheMagicTouch Software.”
Check Status: While in “Printers & Scanners,” check if the printer is listed as “Online.”
If it is offline, double-check the USB cable connection.
3. Troubleshoot the Software License File
The license must be correctly installed and named to match your specific printer.
A. Confirm License Installation & Serial Number
Open TheMagicTouch Software.
Go to the “Help” menu and select “About.”
Check if a license is installed and verify the serial number displayed.
Crucial Check: Does the serial number of the installed license match the serial number of your printer?
If they do not match, please contact us using the support form so we can assist you with the correct license file.
B. Correct the License File Name (The “(2)” Error)
Windows sometimes renames duplicate files, which prevents the software from reading the license correctly, even if the file is technically present.
Correct Name Format: TheMagicTouch\_AK12345567.license (where AK1234567 is your printer’s serial number).
Incorrect Name Example: TheMagicTouch\_AK12345567(2).license
The appended (2) must be removed.
If your file name contains these characters, please rename the file to the correct format.
C. Reinstall the Correct License
If the license is correct but the printer still isn’t recognized, an incorrect license may be cached. You need to delete the license file(s) and reinstall the correct one.
Software Version
File Path to Check – Action
BasicC:\ProgramData\TheMagicTouchB
Delete any license file(s) in this folder.
ProC:\ProgramData\TheMagicTouchPro
Delete any license file(s) in this folder.
Once the file is deleted from the corresponding folder:
Open the software.
Go to “Tools” -> “Install License.”
Reinstall the correct license file.
Note: Making Hidden Files Visible
The C:\ProgramData folder is typically hidden in Windows. To make it visible:
In the Windows Explorer window of the C-drive, go to “Settings” -> “Options” -> “View.”
Under “Hidden files and folders,” select “Show hidden files, folders, and drives.”
Click OK. The C:\ProgramData folder should now be visible in File Explorer.
If the steps above do not solve the issue, please contact us via the support form—we are happy to help!
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