Privacy Policy

Your privacy is important to us

Privacy Policy

We at T.M.T. Benelux B.V. are committed to protecting and respecting your privacy. This Privacy Policy explains when and why we collect personal data from people who visit our website, how we use that data, the conditions under which we may disclose it to third parties, and how we keep it secure. We may update this Policy from time to time, so please check this page occasionally to ensure you agree to any changes.

By using our website, you agree to be bound by this Policy. If you have any questions about this Policy and our privacy practices, you can email us at info@themagictouch.nl or write to us at T.M.T. Benelux B.V. – Herenweg 29A-6 – 2105 MB – Heemstede. You can also call us at +31 23 548 3100.

Who are we?

We are T.M.T. Benelux B.V. , inventor, manufacturer, and supplier of various printing systems. We are the controller and responsible party for the personal data disclosed to you on our website, as described below. Our registered office is Herenweg 29A-6, Heemstede.

How we collect your data

We collect information about you when you use our website. For example, when you contact us about products and services, such as purchasing products, when you use a service, or when you subscribe to our newsletter.

What type of information do we collect from you?
The personal data we collect may include your name, address, email address, IP address, and information about which pages you visited and when. If you use our website and purchase a product or service from us, we do not store your payment card information. This information is collected by our third-party payment processor. They specialize in securely receiving and processing your payment card transactions online, as explained below.

How is your information collected? We may use your data for

Processing a service you have purchased, including answering your questions by phone, mail, email, or online chat;
Processing orders you have placed;
Performing our obligations under the agreements you and we have entered into;
Processing entries for a competition;
Requesting your opinion or review of the services we provide;
Informing you about changes to our services;
Further improving our functionality and responsiveness;
Sending communications you have requested or that may be of interest to you. This may include information about campaigns, solicitations, and other fundraising activities, as well as offers for products and services from our affiliated companies;
Complying with our legal obligations, such as our financial accounting obligations;
Processing a grant application or job application;
Providing you with targeted marketing. Targeted marketing is advertising optimized for your (inferred) personal preferences.

We regularly review our retention periods for personal data. We are legally required to retain certain types of data to comply with our legal obligations. Beyond that, we retain your personal data in our system for as long as necessary for the relevant activity, or for the period described in a relevant agreement you have with us, and for a maximum of three years.

What legal grounds do we have for accessing your data?

We process data based on four legal bases:

1. To perform a service agreement between you and us.
2. To carry out one or more of our legal obligations.
3. Your consent.
4. Our legitimate interest.

These bases may be combined where applicable. If we ask for your consent, you can withdraw it at any time by contacting us in writing. The legitimate interest we pursue is our interest in providing you with the services we offer commercially and ensuring you are satisfied with them.

Who has access to your data?

We will not sell or rent your data to third parties. We will not share your information with third parties for marketing purposes.

Third-party service providers acting on our behalf

We may provide your information to our third-party service providers, agents, subcontractors, and other related organizations for the purpose of performing tasks and providing services to you on our behalf (for example, processing your payments and sending shipments). However, when we use a third-party service provider, we only provide the personal data necessary to provide the service. We also have an agreement in place under which they We must keep your data secure and may not use it for their own direct marketing purposes. You can rest assured that we will not provide data to third parties with whom we have not entered into an agreement to ensure privacy compliance with legislation, and that they may not use it for their own direct marketing purposes unless you have requested us to do so, or if we are legally required to do so, for example, by court order or for the prevention of fraud or other crimes.

We would like to point out that using websites in general may result in your personal data being added to advertising profiles that third parties maintain about you. Facebook, Google, and other online players may independently track your use of (our) advertisements in accordance with the terms and conditions applicable to your relationship with them. As shown on our website, you can visit us on Facebook, Twitter, and our YouTube channel.

Third-party providers we collaborate with

We work closely with various third-party product providers to provide you with a high-quality range of reliable products and services, designed to meet your needs. By this, we mean brands we promote through this website, where your products are registered and where the warranty applies. When you inquire about or purchase one or more products or services, the relevant third-party product provider will use your information to provide you with the information and fulfill their obligations arising from any agreements you have with them. In some cases, they will act as a data collector. We therefore recommend that you read their Privacy Policy. These third-party product providers will share your information with us, which we will process in accordance with this Privacy Policy.

When you use our secure payment environment, your payment is processed by a third-party payment processor specialized in securely receiving and processing debit/credit card transactions online. If you have any questions about these secure transactions, you can contact the payment provider directly or us. We will be happy to assist you.

We may transfer your personal data to a third party as part of a sale of some or all of our business and assets to a third party, or as part of a corporate restructuring or reorganization, or if we are legally obligated to share or disclose your personal data to comply with legal requirements, or to apply or enforce our terms of use, or to protect the rights, property, or safety of our supporters and customers. However, we will always take steps to ensure that your privacy rights continue to be protected.

Your Choices

You have a choice about whether or not you wish to receive information from us. If you do not wish to receive direct marketing communications from us about our services and products, you can indicate your choices by ticking the relevant boxes on the form regarding the data we collect from you.

We will not contact you for marketing purposes by email, phone, or text message unless you give your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by emailing us at info@themagictouch.nl or calling us at 023-5483100.

Do you have a complaint? Let us know, and we will do our best to meet your reasonable expectations regarding your personal data and how we process it. We also want to remind you that you have the right to lodge a complaint with the Dutch Data Protection Authority (De Autoriteit Persoonsgegevens). Visit their website for more information.

How to access and update your data

It is important to us that your data is accurate. We are working on ways to make it easier for you to access and update the data we hold about you. Until then, please email us if you change your email address or if other data we hold about you is out of date. You can do this by sending an email to info@themagictouch.nl, writing to us at Herenweg 29A-6, 2105 MB Heemstede, or calling us at +31 23 5483100.

You have the right to request a copy of the data, i.e., personal data, we hold about you. You can also ask us to delete this data we hold about you.

Security measures to prevent the loss, misuse, or alteration of your data.
When you provide us with your personal data, we take measures

To ensure it is treated securely. When you are on a secure page, a lock icon will appear at the bottom of web browsers, such as Microsoft Internet Explorer.

Non-sensitive data (your email address, etc.) is normally sent over the internet. This connection can never be guaranteed to be 100% secure. This means that, while we strive to protect your personal data, we cannot guarantee the security of any data you transmit to us. This is therefore done at your own risk. Once we have received your information, we will make every effort to ensure the security of our systems. If we have given you (or if you have chosen) a password that allows you to access certain parts of our website, you are responsible for keeping this password confidential. We ask that you not share this password with anyone.

Profiling

When you provide us with your personal data, we take steps to ensure it is treated securely. When you are on a secure page, a lock icon will appear at the bottom of web browsers, such as Microsoft Internet Explorer.

Non-sensitive data (your email address, etc.) is normally sent via the internet. This connection can never be guaranteed to be 100% secure. This means that, while we strive to protect your personal data, we cannot guarantee the security of any data you transmit to us. This is therefore done at your own risk. Once we have received your information, we will make every effort to ensure its security on our systems. If we have given you (or if you have chosen) a password that allows you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share this password with anyone.

Use of ‘cookies’

Like most other websites, our website uses cookies. ‘Cookies’ are small pieces of information sent by an organization to your computer and stored on your hard drive. This allows the website to recognize you when you visit. Cookies collect statistical data about your browsing actions and patterns. They do not identify you as an individual. For example, we use cookies to store your country selection. This helps us improve our website and offer you personalized services. More information about the use of our cookies can be found on the cookie statement page on our website.

You can disable cookies through your browser preferences. Disabling cookies may result in reduced functionality when using our website.

Links to other websites

Our website may contain links to other websites managed by other organizations. This privacy policy applies only to our website. We encourage you to read the privacy statements of the other websites you visit. We are not responsible for the privacy policies, content, or practices of other sites, even if you access them through links on our website.

In addition, we are not responsible for the privacy policies and practices of third-party sites if you link to our site from a third-party site. We encourage you to read the policy of the third-party website.

16 years or younger. We care about protecting the privacy of children under the age of 16. If you are 16 or younger, please ask your parent/guardian for permission before providing us with any personal data.

If you use our services while you are outside the EU, your data may be transferred outside the EU to provide you with those services.

Review of this policy

We care about protecting the privacy of children under the age of 16. If you are 16 or younger, please ask your parent/guardian for permission before providing us with any personal data.

If you use our services while you are outside the EU, your data may be transferred outside the EU to provide you with those services.